In January 2019, YRT launched a trial of a new on-request service in the Town of Aurora with a focus on the Aurora GO Station. The purpose of this trial was to encourage residents living in the Town of Aurora and wanting to travel to and from the GO Station to leave their cars at home and ride share with others in the community. If successful, this service would help alleviate parking matters in and round the GO Station. The trial includes a newly developed app that travellers download to their phones and book rides at times that meet their travel needs.
Ridership continues to grow. Currently, there are approximately 200 travellers riders utilizing the app, others still may choose to call our contact centre, and 326 weekly trips to and from the GO Station. Travellers utilizing the service previously drove to the station.
Since the beginning of the trial a number of customer surveys have been completed. The survey results indicate a high level of traveller satisfaction with this service.
Staff are now preparing to add a fourth hybrid vehicle to the service as we have reached maximum utilization with the currently scheduled vehicles, and staff continue to receive calls from travellers wanting to join the service. I am looking forward to the possible expansion to the service area, which is being considered as the program continues to grow. #GettingThingsDone